FAQ

How to export the collected information?
Click on the 'Export' button.
I don't want to export my entire list of participants, what can I do?
To limit the list to be exported, use the filters to choose the contacts to be exported. 
How do I change the columns I see under the “Participants” tab / in my export?
Click on one of the following images:   or  To modify the columns displayed under the 'Participants' tab, select the 'Column displayed on the p...
Where can I find my guests' history?
Click on the guest's name, a new window opens. Click on the 'History' tab and you will see all the operations that have been done on this guest,...
How do I complete my guest's registration?
Under the 'Participants' tab, you can complete the registration of a participant in two ways: Via your Back-Office: click on the name of the g...
How do I know who replaced my participant?
Under the 'Participants' tab, three columns can be added to get this information: : last name and first name of the guest replacing the ori...
How many people are accompanying my participant?
If you use the functionality 'Request number of accompanying persons' on your registration form. Add the column 'Num.Persons' to know ...
Why is my number of confirmed users not the same as my number of lines in the database?
This means that your guest is accompanied. To see which participant is accompanied and with how many people, add the column Num.Persons to see the actual nu...
How do I upload the photos added on the registration form of my guests?
Under the 'Participants' tab, click on the 'Album' button, a page with the photos added by the participants on their registration form will ...
Have my emails been sent properly?
To see if the emails have been sent, go under the 'Overview / Sent emails' tab. A page with all the emails sent from the platform is displa...