FAQ

What emails have I sent to my participant?
Click on the guest’s name and go under the 'Messages' tab. There you will find the history of all the messages sent out to the guest as well as the ...
My guest is marked as 'Opt-out', what should I do?
If a guest is marked as “opt-out”, it means that he or she has clicked on a link in an email to no longer receive any emails sent out from the Evenium platf...
How do I export the documents uploaded by my guests on their registration form?
Click on the 'Doc' or 'Doc 2' button to download a file containing the documents uploaded by the participants. If these buttons are not a...
How do I sort my database?
Go under the 'Participants' tab. To sort the columns, simply click on the column’s headings you want to sort. One click sorts in alphabetical order,...
How do I filter my database?
Go under the 'Participants' tab. To filter the columns, just click on the funnel on the right of the column’s title you want to filter.  WARNING...
How do I block registrations to a fixed number of participants? How to set up a global quota?
Go under the 'Configuration' / 'General Info'' tab. Once on this page, you have the possibility to set up a global quota on you...
How to make an import?
ate the registration form (each column in your excel file must represent a field in your form) Prepare the Excel file so that the column headings corre...
How do I assign a language to a guest?
There are two ways to assign a language to a guest: For one guest: Click on the guest’s name and click on the [+] sign in the 'Guest Status&...
My guest no longer receives emails, what can I do?
If the guest does not receive the emails, you must : Check the validity of the email address, see if the word 'Error' appears under the column...
I can't select my guests, what can I do?
In order to be able to select your guests when you are under the 'Participants' tab, you have to use the selection column. If you don't see i...